Internal appeals may arise from many occurrences including but not limited to: appeals against assessment outcomes; appeals against disciplinary actions; and appeals against decisions arising from complaints. Generally, an appeal is a request by a student to reconsider a decision made by Royal Gateway College.

Students have the right to appeal decisions that they consider to be unfavourable and/or unreasonable; or where Royal Gateway College’s intention is to report the student due to the following:

• Unsatisfactory academic progress
• Unsatisfactory attendance
• Non-payment of fees
• Other matters related to a student’s program of study at Royal Gateway.

Students lodging an appeal must outline the decision and reasons for the appeal, including any compassionate or compelling circumstances, and may provide documentary evidence in support of their appeal. Appeals must be received within the timeframe specified above.

Students must submit their appeal in writing for consideration by an Appeals Committee, consisting of the Principal Executive Officer, and 2 other persons (such as relevant training and/or content expert, industry representative) not directly involved in the initial decision/assessment. Where a student attends any meeting as part of the appeals process, the student has the right to be accompanied and assisted by a support person.

Students have up to 20 business days to lodge an internal appeal against Royal Gateway College’s formal notification of intent to report the student. Internal appeals for any other decisions related to a student’s program of study at Royal Gateway College must be lodged within 5 business days of the date the decision was communicated to the student in writing. If an internal appeal is not lodged within the specified timeframe, the decision will stand.All documentation lodged must be original documents or certified copies, no photocopies or facsimiles will be accepted.

A student’s enrolment will be maintained and students are required to attend all classes during an internal appeals process. However, in circumstances where a student is issued with a letter of intent to report for non-payment of fees, the student may be excluded from the classes until all overdue fees are paid in full. When a student is reported for Unsatisfactory Course Progress, Royal Gateway College will maintain the enrolment of the student, which means Royal Gateway College does not notify DET of any change to the student’s enrolment status through PRISMS until both an internal and external appeal (if required) is complete which may support the Royal Gateway College decision to report. The appeal resolution phase will commence within 10 working days of the internal appeal being lodged in writing. A maximum time of 30 working days from the commencement of the appeal resolution phase will be allowed for the appeal resolution unless all parties agree in writing to extend this time.

Students appealing an assessment or RPL outcome will be given the opportunity for reassessment by a different assessor selected by the Compliance and Training Manager with the costs of reassessment met by Royal Gateway College. The student will be provided with a written statement of the outcome of the internal appeals process within 5 business days of the appeal hearing, including details of the reasons for the outcome, and any actions to be undertaken. The outcome of the internal appeal and reasons for the outcome will be recorded in writing, signed and dated by the student and the Principal Executive Officer and placed in the student file. When the complaint handling and appeal process results in a decision that supports the student, Royal Gateway College will immediately implement any decision and or corrective and preventative action required and advise the student of the outcome.