Royal Gateway Australia

Refund Policy


This purpose of this policy and procedure is to explain the conditions under which Royal Gateway (RG) may apply a refund to students. RG is committed to providing a clear, easy to understand, fair and transparent refund process to students and potential international students. RG shall treat all applications for withdrawal or refund in confidence. This policy is provided to students prior to signing the Enrolment/ International Enrolment & Acceptance Form being completed, OR prior to any payment of the course (whichever happens first).


If the student is continuing study, the refund policy included in the signed Acceptance Agreement will be honoured and this refund policy will not be applicable. This policy is applied by all relevant administrative, support and management staff members


RG has a fair and equitable refund policy. Details concerning the scope of RG’s Refund Policy are to be clearly disseminated to prospective students prior to contractual arrangements being made, this dissemination is in the form of the Student Handbook, Application for Enrolment, RG website or Letter of Offer and Acceptance Agreement.

Royal Gateway acknowledges that tuition fees and application fees to be refunded in full if:

– The course does not start of the agreed starting date which is notified in the Offer
– The course stops being provided after it starts and before it is completed.
– The course is not provided fully to the student because the college has a sanction
imposed by a government regulator.


Refunds under the above conditions will be paid in full to the student within 20 working days.

Royal Gateway may arrange for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to refunding course money. Where the student agrees to this arrangement, the College will not be liable to refund the money owed for the original enrolment.

In signing the International Enrolment & Acceptance Form to enrol in a course(s) at the College the Applicant acknowledges:

1. That the information provided by the Applicant in their application is complete and correct.

2. Agrees to be bound by the College rules and regulations and any amendments made to the rules and regulations.

3. Agrees to undertake a testing requirement prior to any course entry, if deemed necessary by
the College.

4. Agrees to update the College on any change of contact details as soon as practicable.

5. Agrees to pay all fees required on or by the due date as notified in writing by College or as
per the invoice. The College reserves the right to charge a late fee up to $200 accumulating
over 14 working days if the student defaults on the agreed payment plan.

6. The College reserves the right to accept or reject any application for enrolment at its discretion.

7. The College reserves the right to cancel any course prior to the commencement date of the course should it deem it necessary and in that event, shall refund all payments received
from the Applicant.

8. Refunds are made in accordance with the policy below and full refunds of amounts owed to the student will be made within 20 days.

1. Deposit

A deposit of 25 % of the cost of the course is payable to secure a place in a course at Royal Gateway The term “Overseas Student” includes an intending overseas student.

2. Refund Conditions


Course Fees                                       |

Sum of Tuition and Non Tuition fees            

This policy is based on the assumption that all fees are paid. If tuition fees are overdue or a payment plan has been authorised at the time of cancellation, student may be liable for fees not yet paid. RG reserves the right to take legal action and withhold granting the Qualification or Statement of Attainment completed by the student, if student tuition fees remain outstanding.

3. Application for refund form

 If a student wishes to withdraw their enrolment, they are required to complete a Royal
Gateway Application for Withdrawal and Refund form and forward it to the
Administration Officer. Your application will be processed within 14 days of the
application being received.
 The application should arrive at Royal Gateway prior to course commencement (see
Refund Conditions for details of expected refund amounts).
 If the organisation is unable to offer the course, the refund will be processed within 14

4. Provider default.

In the unlikely event that Royal Gateway is unable to deliver your course in full, you will be offered a refund of all course money you have paid to date or alternately, Royal Gateway will offer you the opportunity of studying in an alternative course at no extra cost to you. Students may choose preferred option.

Students will be required to sign an agreement outlining preferred options co-signed by the

Should students choose the refund option; the refund will be paid no later than 20 working days of the day on which the course ceased being provided.
Finally, if you cannot be placed in a suitable alternative course, the Administrator will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund.

5. Student rights

The processes in the Royal Gateway Complaints/ Appeals policy do not circumscribe the student’s right to pursue other legal remedies.

6. Recipient of refund

The refund will be paid to the nominated recipient no later than 20 working days after it is lodged with Royal Gateway.

7. Provision of refund information to students

The refund policy will be given to students in their handbook prior to enrolment (signing of
Enrolment/ International Enrolment & Acceptance Form) and made accessible on the Royal Gateway website It will also be explained at induction and orientation so that it is clearly understood by overseas students.

Course deferment, suspension of studies, or cancellation (Procedure for application for deferment is available in the student handbook) and on the  website http://

8. Grounds for deferment / suspension / cancellation of enrolment

Royal Gateway may grant deferral of commencement of studies or suspension of studies for
students who request such a change to their enrolment status on the grounds of compassionate or compelling circumstances.

These include but are not limited to:

a) Serious illness or injury, where a medical certificate states that the student was unable
to attend classes;
b) Bereavement of close family members such as parents or grandparents (where possible,
a death certificate should be provided);
c) Major political upheaval or natural disaster requiring emergency travel and this has
impacted on the student’s studies; or
d) A traumatic experience which could include: o involvement in, or witnessing of a serious accident; or o witnessing or being the victim of a serious crime, and this has impacted on the
student (these cases should be supported by police or psychologists’ reports)
e) Where Royal Gateway was unable to offer a pre-requisite unit; or
f) Inability to begin studying on the course commencement date due to delay in receiving
a student visa;
g) Student failure to meet unit prerequisites;
h) Unavailability of units/subjects;
i) Non-payment of fees;
j) Student behaviour;
k) Marriage and marriage of a sibling.

You need to complete the application for deferral form and send to the Director of Studies for consideration.

Refund Policy Procedure

I. The student is required to complete a RG’s Refund form, available online at or from head office.

II. The student should hand over the completed Refund Request Form to the Administration
Officer. Any documents supporting the application should be attached to the Refund
Request Form. Incomplete forms will not be accepted. The Administration Officer advises
the applicant that the turnaround time is a maximum of 14 days.

III. The Administration Officer then takes the completed application to the Director of Studies
for his review.

IV. The Director of Studies then reviews the application and checks it against the eligibility of
the refund.

V. If the applicant is not eligible for a refund, the Administration Officer will notify the student
of the decision and state that the student has the right to appeal the decision in accordance
with RG’s Complaints and Appeals Policy. This notification will be sent to the email address
specified in the submitted Refund Request Form.

VI. If the applicant is eligible for a refund it will be processed to the nominated bank account
advised on the Refund Request Form. Refunds will be processed in Australian dollars.

VII. RG will not be responsible for bank delays in processing any transfers and a student applying
for a refund should be aware that international transfers may not be received for 7-10 days
after RG has made the transfer.

VIII. The applicant then signs an acknowledgment for the amount that is received and is kept in
their file.

IX. If the applicant is not onshore then the amount would be refunded to either the student /
nominated person (on consent of the applicant) and a record of the same is kept.