Student Terms & Conditions – Royal Gateway Australia

STUDENT TERMS AND CONDITIONS OF ENROLMENT

Student acknowledgment of acceptance of Terms and Conditions

Please read the following Terms and Conditions before submitting an ‘Application for Admission Form’, which will acknowledge that you understand and accept the contents:

General Terms and Conditions – All Students

Montere eCollege trading as Royal Gateway undertakes to provide you (the student) with the assistance, information and resources reasonably required to complete your chosen course within the specified time, however, the onus remains with you to use the available assistance, information and resources to make satisfactory progress in your studies and complete by the specified time or apply for an extension prior to this time – See further information in the Suspension and Deferral or Extension of Study section below.
You are enrolling into the Nationally Recognised qualification selected on your ‘application for admission form’. Acceptance and confirmation of your enrolment is formalised by your registration at orientation / induction or commencement using your unique student portal login.
Courses requiring academic prerequisites may require you to provide proof of that you hold that the pre-requisite qualification or unit.
You must meet the requirements of the course selected and to abide by the rules and regulations of the College. If you fail to comply with any of the College rules, or your behaviour is deemed unacceptable by the College, your enrolment may be cancelled. Information on College, rules and regulations is contained in the Student Code of Conduct and Student Handbook located on the website www.royal gateway.edu.au
You are responsible for your own books, equipment and personal items and hereby release, indemnify and hold harmless Royal Gateway against all liability and claims for any loss or damage to such items, howsoever caused except where liability is expressly imposed by law.
All learning related material supplied by the College are copyright, and remain the property of the College. Unauthorised copying may constitute a breach of the Copyright Act 1968 (as amended).
You may be required, and hereby provide permission, to attend organised Royal Gateway excursions and activities as part of the course.
You agree to advise the College of changes of the personal information held by the College (in accordance with the Australian Privacy Principles) including: name, address and/or contact details changes during the period of enrolment with 7 days of occurrence.
The College maintains a Privacy and Personal Information Policy which can be viewed on the website royalgateway.edu.au. In addition to the provisions of this policy, you authorise the College to release administrative information concerning my academic performance at the College (including academic progress and attendance information) to any person who may lawfully require that information, as well as parents/guardians, agents and potential employers, government agencies. If you do not agree, you must advise the College in writing.
Students may apply to access information relating to their enrolment including course participation and progress at any time. Instructions on how to access that information is contained within the Colleges Student access to records policy and procedure published on the website www.royal gateway.edu.au
You acknowledge that you have read and understood the Student Grievance Policy outlined in this document, and associated documents published on the www.royalgateway.edu.au.
You acknowledge that you have read, understood and agree to the terms of the Refund Policy outlined in this document, and published on the website www.royalgateway.edu.au
The Student Agreement, and the availability of complaints and appeals process, does not remove your right to take action under Australian law.

Fees, Cancellations and Refunds -

Prior to enrolling, fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the enrolled course.
Notification of cancellation or withdrawal from courses must be made in writing to Royal Gateway on the required withdrawal form.
Students who have applied for Vet Fee-Help for the enrolled Vet Unit of Study and withdraw in writing by close of business on or before the census date will not incur a Vet Fee-Help debt for the applicable Vet Unit of Study. No transcript of results will be issued.
Cancellation and withdrawal by the student in writing after the enrolled Vet Unit of Study census date will not attract a refund and any prepaid fees for the applicable Vet Unit of Study will be forfeited. Statement of Attainment will be issued for any course results achieved.
Any refund will be paid to the person or entity that originally paid the course fees and, where possible, in the same currency in which the fees were paid.
I understand that if a new version of the National Qualification is endorsed by the relevant authorities and released, the College must manage the transition of its students to the new version in accordance with the Australian Skills Quality Authority’s directions and that this circumstance does not constitute Provider Default.
In the event that the College does not commence your course on the agreed starting date or is unable to deliver your course or its mandatory replacement in full (provider default), you will be offered a refund of unused pre-paid fees (i.e. the tuition fees you have paid to date less the total cost for the tuition services provided to you before the default day). Alternatively, you may be offered enrolment in a suitable alternative course by the College and have your pre-paid fees applied to that alternate course. The alternative course may have different fees to the original course. You may choose whether you would prefer a refund of unused tuition fees, or to accept a place in another course. If you choose placement in another course, the College will ask you to sign a document to indicate that you accept the placement.
I understand that if a new version of the National Qualification is endorsed by the relevant authorities and released, the College must manage the transition of its students to the new version in accordance with the Australian Skills Quality Authority’s directions and that this circumstance does not constitute Provider Default.

Fees, Cancellations and Refunds

Prior to enrolling, fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the enrolled course.
I agree to pay the tuition fees and other charges applicable for my course on the due dates and acknowledge and agree that tuition fees may alter from time to time. I also understand that failure to pay my tuition fees may result in my enrolment being cancelled.
No refund will be given to students who are expelled for misbehaviour outlined in the Student Code of Conduct or academic misconduct. The Student Code of Conduct and Student Handbook is available on the website www.royalgateway.edu.au .
I understand that if after commencing the course, I discontinue my program before completion without gaining approval from the college to do so, I may remain liable to pay the full course tuition fees and any expenses, costs or disbursements incurred by the College in recovering any outstanding monies, including debt collection agency fees and solicitors' costs.
All notifications of withdrawal from a course or requests for refunds must be made in writing.
No refund of up-front payment will be given to students who are expelled for misbehaviour outlined in the Student Code of Conduct or academic misconduct.

Miscellaneous Fees

Students are entitled, at no additional cost, to a formal Testamur and Statement of Results upon successful completion of all course requirements.
There is an Administration Fee of $55 for the reissue of any Testamur/Qualifications and/or statement of results reissued or reprinted for courses currently delivered by the College ($110 for courses no longer offered).
There is an Administration Fee of $15 per document for the reissue of any Statements of Attainment or progressive Statement of Attainments before course completion or withdrawal.

Complaints and Appeals

Royal Gateway’s Student Grievance and Appeal Policy and Procedure are published at www.royalgateway.edu.au .
Royal Gateway encourages students to first seek to resolve grievances or appeals directly with the parties concerned.
Where the case is not resolved, students may request to appeal a decision made or make a complaint to Royal Gateway by submitting a ‘student formal grievance and appeals form’ available at www.royalgateway.edu.au .
Royal Gateway will investigate the grievance or appeal and a formal written response will be given.
Students will be notified of their right to a further appeal or an independent body for external review.

CONFIDENTIALITY

Royal Gateway are not permitted or authorised to give out your private addresses or the address of other students unless requested within the law. Your personal information will be made available by the provider (Royal Gateway) to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme. This information includes personal and contact details, course enrolment details and changes. The College is not permitted to give out personal information or the contact addresses of staff members. For further information please refer to the procedures relating to personal information published on the Royal Gateway website.

APPLICANT DECLARATION

By attending and registering at orientation or upon commencement of study using your unique student portal login you declare that the information you have supplied to Royal Gateway is, to the best of your understanding and belief, complete and correct. You hereby certify that your application has been completed by you personally.

You understand that the giving of false or incomplete information may lead to the refusal of your application or cancellation of enrolment. You accept liability for payment of all fees as explained in the Royal Gateway Application for admission form and you
agree to abide by these Student Terms and Conditions of Enrolment. Payment of fees is considered acceptance of Royal Gateway Student Terms and Conditions of Enrolment.